Business communication

Would not it be nice if people acknowledged receipt of emails, even if they do not yet have answers to them? Would not it be nicer if they actually read the text of work emails, without quickly hitting reply and answering an unrelated assumed question?  Sometimes I find myself repeating the same thing five different times and ways before the message is really received and understood by the other side.  Do you have the same experiences? Do you find yourself in unnecessary email chains that could have been avoided if the initial recipient had first carefully read the text of the email?  What are your solutions? I think sending short emails, with one question and a different subject line for each, make it harder for recipients to get confused.  At the very end, it seems to boil down to how responsible is the recipient, and how much s/he cares to take care of business.  I understand scientists and engineers not being the best communicators.  However, when someone's job is to provide customer service, especially for life changing matters,  I cannot grasp their non responsiveness.  Change your job for God's sake if you do not want to provide service to customers and answer their questions.

How does it work?

Yesterday morning on the way to work, NPR was broadcasting an interview with Sheryl Sandberg and her new book Lean In was mentioned and discussed.  Then, when I arrived home, she was on the cover page of the weekly Time magazine that I receive in mail.  At night, I saw Piers Morgan had a piece on her and 60 Minutes a program on her.  How is it that everyone has a program or release about her on the same exact date?  Did they all want to be the first and that was the only way to avoid their content being out dated?  But how do they learn about the timeline and schedule of other competitive media.  Today, TED reshared an old video of her famous talk, "Why we have too few women leaders", on facebook too.  It is as if over night, the world decided to concentrate on her.  What happened? How does it work?

Was her book released yesterday?